【小芒专营店】
238287 跳地3色纸卡片套装Q&A
Q1、商品配置
共4个系列，每个系列都是18张明信片（不重复的18张单人明信片）+1张色纸（群体合照）
Q2、此商品可以退款吗？
预售期可退，发货后不可退
Q3、全图鉴公布时间及渠道
以商详为准
Q4、售后规则
按照平台小卡售后规则正常处理 ===
拼多多【流道模玩专营店、小芒新潮国货】双店
藏道模型 冰雀售后原则 （2024月8月28日更新）
为缩短机甲售后时效，冰雀售后问题优先换货寄回自营仓，后续统一寄回品牌方处理，客服操作如下：
-
瑕疵问题
①索要开箱视频及瑕疵图片，不强制要求开箱视频，一线可直接线上判断让用户申请换货；
②用户换货寄回后，客服登记售后工单表内留痕，并将寄回单号同步至自营仓群提醒关注；
③反馈模板：店铺名称/订单编号/商品名称/退回快递单号/反馈问题及诉求（用户XX板件掉漆，已线上申请换货，辛苦仓库关注退回包裹商品，并备注残次）
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少件、缺件问题
①索要开箱视频及收到的所有商品图片，一线可直接线上判断让用户申请换货；
②用户换货寄回后，客服登记售后工单表内留痕，并将寄回单号同步至自营仓群提醒关注；
③反馈模板：店铺名称/订单编号/商品名称/退回快递单号/反馈问题及诉求（用户XX板件少发，已线上申请换货，辛苦仓库关注退回包裹商品，并备注残次）
-
回寄地址
线上申请换货，系统有默认地址，无需手动发送；如有异常可参考；
【吴启珍， 13574133940， 湖南省长沙市长沙县 星沙街道 星沙经济开发区东十一路旺德府工业园2栋顺丰仓库4号门】
以上相关质量问题，如有用户不接受换货，诉求退款重拍或者退货退款，同流程操作。
===
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