商品信息：254179 姐姐妹妹抓娃娃节目同款乌阿娃烫手山宇宙系列盲盒 售后方案更新
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售后方案：以下4种售后方案中包含的瑕疵等质量问题由客服一线直接判断是否支持售后
（1）小卡、衣服、裤子、领带等配件有质量问题或漏发：无单独配件售后，可将有问题或漏发配件的单盒整个线下退回，对应换货
（2）主品质量问题：质量问题包括不限于眼睛油印、搪胶件脏污、线头、娃衣脏污、车缝歪斜、毛绒异色：单盒整个线下退回，对应换货
（3）购买端盒出现重复盲盒：可将重复的那款线下退回，更换为缺的那款即可
（4）盲盒的外盒出现封口不严、打开状态，但内袋完整：引导用户留下，不接受单盒整个线下退回，对应换货
以上无其他售后处理方案，不要补偿现金，有问题现场询问组长
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售后要求
（1）原则：该商品为盲盒，开箱视频为售后必要项，客服需引导用户提供完整标准开箱视频进行售后
（2）有完整开箱，直接引导线下退回，对应换货
（3）没有完整开箱，先婉拒，不接受直接让用户提供 “快递面单+商品瑕疵图 的合照、单独清晰的商品瑕疵图” ，为其建单尝试反馈
（4）售后地址：福建省福州市仓山区建新镇杨周路21号钱隆汇金中心2号写字楼507，Ft.Fire，17859528942（请统一寄圆通到付，若无法圆通到付可以使用其他普快垫付)
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建单相关
（1）【按照商品质量问题建单】首次建单登记用户售后情况，引导用户寄回快递签收后联系客服，建单要素：开箱视频、快递面单+商品瑕疵图 的合照、单独清晰的商品瑕疵图
（2）【换货催发出】二次建单同步催促换货发出，建单要素：退货单号、用户详细收货地址、运费截图（如需）、支付宝信息（如需）
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商品ID：253665
商品名称:【预售】势界PowerCircles 2025年8月刊梓渝封面杂志套装D版（全家福）
1、已发货修改地址：发群内（内部沟通群）
回复：宝子，已经目前已经发货了系统不能直接修改，这边先反馈商家联系快递修改，因为有一定时效性不确定是否能修改成功，辛苦您同步关注一下订单的物流情况，有问题随时联系我们哈~
2、按照什么顺序发货
回复：按照下单时间
3、要求退款
回复：非常抱歉，宝子 这个情况我们在跟商家沟通中，请您不要着急~
回复：理解您的意思，您先不要着急哈，我们在跟商家沟通中~
（话术结构：致歉+在跟商家沟通/核实情况）
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