关于魔鬼鱼订单退款的具体场景及处理方案 （罗雄强）
情况说明：3月12日起，魔鬼鱼订单均不可操作开启售后通道，如遇到单个问题上报组长沟通处理
回复话术：因3月12日-3月23日系统维护，操作期间不可开启魔鬼鱼产品的售后通道，辛苦安抚用户等待，3月24日后再行处理。
具体场景及处理方案：
魔鬼鱼订单均不可操作开启售后通道或者退款；包括意向金、定金、抖音下单等等等关于所有关于魔鬼鱼产品的订单；
1、只有意向金订单要退款；
回复：23号24点后再来联系；不接受单独反馈
2、意向金+定金要退款；
回复：直接建单；建单写明：意向金订单号+“意向金要退款”这几个字；
3、定金要退款；
回复：直接建单，告知24号当天会退款；
关于【南波万像素工坊】活动的更新 （李佳怡）
1、小红书中奖入场劵的用户也会进线私信小芒客服提供信息的，辛苦同步登记
2、【所有用户前往线下打卡后，将免费领取像素画合集明信片一张，】，这里指的是线下打卡方式后续会在微博和小红书公布线下打卡方式和领取方式，不会发短信哦！
3、【活动奖励将于3月27日前短信告知结果以及领取方式】这里指的是：站内中奖入场劵的20位用户才会发短信，请用户关注短信通知
关于扬言投诉是否需要建单的问题信息同步 （罗雄强）
关于扬言投诉是否需要建单的问题： 前提条件：针对于已有明确方案、明确流程说明无需建单的情况（例：商品详情页明确写明要开箱视频，用户反馈商品少发，但是没有开箱视频的情况）； 用户扬言投诉：不建单； 注：如果存在多位用户反馈/投诉的情况，需反馈现场组长； 用户已经投诉：建单 注：已经投诉是指用户表示已经投诉或者提供投诉凭证；
关于海屿追光连帽卫衣赠品胶片挂件 售后说明
商品：241112 【赠品单拍不发】南波万限定胶片挂件
主品：241115 【海屿追光连帽卫衣】南波万学长同款麂皮绒开衫卫衣2025春季新款男女同款
售后：胶片小卡挂饰质量问题，可剪掉胶片直接线上建立补寄单；
注：销毁前写一下时间+订单号；针对用户没有写的情况先做反馈不要强烈拒绝
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