商品信息：243555/243557 女子推理社 绽放卡
补寄ID：246639
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系列SR-SGR 对应系列随机补发，走补寄 ；
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系列TGR 时光回忆卡 单张卡面对应补发，走补寄；
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系列SP-GSP 柔光也清晰、此刻具象、好好好推理社TEAM 限编卡寄回聚宝盆地址单独售后，补发周期约30个工作日请知悉；
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系列GSP 迷人假面（异色）隐藏卡，发售的所有盒数里面，有且只有18张，这个系列每个卡面1张，编号是1/1。寄回聚宝盆地址单独售后，补发周期约30个工作日请知悉。
星愿车----拼车服务审核问题操作说明
一、情况说明
针对于车主进线反馈发起拼车但是出现审核不通过的情况，可为用户反馈
二、建议话术
宝子，这边为您申请人工审核通道，请您耐心等待，审核通过的话这边会为您留言告知，您可以后续关注一下留言信息或审核状态~
（核心点是让用户感觉我们是在为她解决问题，会提交人工审核，话术可根据自己的语音风格对话场景修改）
三、操作步骤
在运营平台查出该用户的申请ID、审核结果，加上问题描述发在内部沟通群艾特组长即可
《嘘，国王在冬眠》联名收藏卡 售后（李师&客诉 15:30）
商品信息：243441 Hitcard ×《嘘，国王在冬眠》联名收藏卡
供应商：上海骑形网络科技有限公司 / Hitcard
售后方式：引导到微信公众号：Hitcard 申请售后即可
客服上班时间：10：00～20：00（五一要到5月3日才上班哦）
关于名侦探学院学长Q版解压捏捏乐二次延期说明 （李师&物流10:25）
一、商品信息：
241769 名侦探学院学长Q版解压捏捏乐
二、情况说明：
原本应4月19日陆续发出，因制作延误预计延迟至4月28日发出，目前部分订单为二次延期，原本承诺4月28日发出，二次延迟至5月4日发货。
三、处理方案：
用户进线优先告知预计发货日期，引导用户等待，如愿意等待同步可按二次延期现金赔付标准执行
(0<实际支付≤50，可补偿3元现金；50<实际支付≤100，可补偿5元现金；实际支付>100，可补偿10元现金。)
客服线上确认用户订单为二次延期订单，提供支付宝信息建单【 售后类/现金补偿/现金赔付】登记打款，支付宝收款码和微信都无法打款，辛苦还是婉拒
四、推送与备注
1）推送：预计5月4日发货
2）备注：同处理方案
秦彻生贺活动（岁与心彻）（李师&客诉 9:50）
活动二：一起来吃生日蛋糕吧
活动时间：即日起至2025年4月18日23:59
活动规则1：贡献蛋糕值实时更新用户为秦彻生日蛋糕做出的贡献蛋糕值排名，线上活动结束时，贡献值前五百的用户可以获得秦彻同人周边（小芒自制吧唧和透卡一份）。
=============================================================
如用户反馈参与秦彻庆生活动自己的蛋糕贡献值是前500名，活动规则写明是4月30日前通过短信发送奖品兑换码，若遇到客户咨询兑换码还没到账，可回复客户：预计节后1周内发放兑换码到账，发放到账同步会短信通知，麻烦耐心等待
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