关于R.E.D《釉》实体专辑系列延迟发货系统红包发放异常说明
1、商品信息
250771 【视频通话签售会】R.E.D《釉》实体专辑
250773 【上海线下签售会】R.E.D《釉》实体专辑
2、与8月14日发布以上几款商品的延迟发货信息，因系统原因延期发货红包未自动发放，如用户进线投诉按以下方案处理
1）用户进线投诉已超期未发货：可直接根据延期发货标准，在线为用户发放礼金红包
2）用户进线咨询发货时间但尚未超期：依据订单备注信息，告知用户预计的发货时间。若后续发货超期，用户可再次进线联系客服，补偿礼金红包。
3）用户已超期并投诉未收到自动发放的红包：在线向用户解释，因系统问题可能导致红包未及时发放，可直接在线为用户发放礼金红包。===
关于R.E.D《釉》实体专辑系列延迟发货方案撤回说明
1、商品信息
251976 【视频通话签售会】R.E.D《釉》实体专辑
2、于8月14日发布以上商品的延迟发货说明，因目前延期订单量有变化，该延迟说明暂时撤回，预计下周确定最终订单量及预计发货时间会发布新的内容，并进行订单备注。（目前8月14日发布的信息备注内容系统暂未备注，无影响）===
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