商品信息：243801《名侦探学院第8季 》-南波万侦心卡2.0
针对目前侦心卡2.0目前商详页显示无库存，用户进线咨询库存、质疑是否卖出5万盒？
统一话术：非常感谢您的支持，侦心卡2.0盒装卡限量发行5万盒，该商品已没有库存，后续请关注官方通知，谢谢~
240597 高卿尘NINEMOTION巡演限定抽卡机 （孟诗伟）
未完待续卡无需退回换货，让用户划拉卡面销毁线上补寄即可哈
关于魔鬼鱼已登记退款需求的订单，进线要求取消退款的情况说明 田敏（11:03）
情况说明：因3月12日-3月23日系统维护，操作期间不可开启魔鬼鱼产品的售后通道，辛苦安抚用户等待，3月24日后再行处理。因已前置提醒用户需要等到24日方可处理，用户知道订单目前未操作退款，如有进线要求取消退款的，按照以下流程操作。
3月23号（包括23号）之前，联系客服要求取消退款
客服操作流程：确认用户订单还未操作退款，反馈在内部沟通群内说明情况及审批ID并@组长
线上回复话术：
您好，因3月12日-3月23日系统维护，需等至24日方可为您处理退款，如您目前需要保留订单，我这边帮您尝试反馈，辛苦您后续关注订单状态，以最终的订单状态为准，感谢您的支持~
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