【小芒模玩专营店】
模寿 猎狐犬小队包装更换说明
外渠店铺：小芒模玩专营店
抖音商品ID：3734870663484276870
商品名称：【专属包装】模寿 猎狐犬小队 卓越级机甲暴君 屠夫 合金成品 模型 -套装版/180天内发货-(1476704)
2、客服执行：统一进行批量留言，在表格内标记。
用户为确认收货后申请仅退款5元现金；如用户不接受可升级至8元、10元，至高10元。其他诉求无需反馈，扬言/已经投诉单独反馈群内协商。
3、留言话术：（先推送订单再分段发话术）
宝宝，您购买的【专属包装】模寿 猎狐犬小队大货即将发出，因品牌方暂无重新生产专属包装的计划，可能需要为您使用通贩版包装发出，但您放心实际商品内容没有变化~
非常抱歉给您带来不便，如您愿意留下，您可在订单确认收货后，联系客服申请仅退款5元，感谢宝子的支持和喜爱哦~
【抖音(小芒电子商务专营店) 、淘宝（南波万企业店）】
关于名学动物园毛毡冰箱贴印错处理方案
关于名学动物园毛毡冰箱贴印错处理方案
一、情况说明：毛毡冰箱贴部分规格外包装标签印刷错误，其中蒲喵喵款“蒲”字错印成“浦”，恩哼哼款“恩”字错印成“嗯”
二、处理方案：
后续会针对错印订单将批量留言，留言方案为优先10元现金引导留下，不愿意的可以换货或退货
（超出运费险可以额外补偿运费），留言后用户可能存在未读的情况，留言前如遇用户进线投诉，优先现金补偿+换货
参考话术：非常抱歉，咱们已经核实确实为工厂印刷错误，您可以申请换货，因为咱们需要重新制作标签，换货时间预计一个星期左右，为了表达咱们的歉意，额外给您申请10元现金补偿，您看可以吗？
1）用户选择：
-
直接留下商品 在订单上仅退款10元
-
选择换货 换货完成后在订单上仅退款10元
-
选择退货退款无补偿
2）用户不接受要求退货
参考话术：能理解您的心情，您可以在订单页面申请退货。
3）其他诉求再反馈
三、主动留言话术：
亲爱的顾客您好！非常抱歉地通知您，我们近期发现部分【蒲喵喵&恩哼哼冰箱贴套装】的外包装标签存在印刷错误。若您收到的商品恰好存在此问题，烦请随时联系客服，我们会第一时间为您妥善处理。给您带来了不必要的困扰，我们深感抱歉，也由衷感谢您的理解与支持！
【小红书南波万旗舰店、抖音南波万旗舰店】
外渠超卖商品劝退说明
一、情况说明：因超卖、商品缺货，导致外渠店铺部分订单无法发出，需要用户申请退款。
二、留言内容：宝宝，非常抱歉给您带来不便，您购买的商品因销售火爆导致缺货无法发出，辛苦您在订单上申请退款。为表歉意，退款成功后您可联系客服为您补偿XX元店铺优惠券，或在下次您购买其他商品的时候为您提供优惠券等额的改价优惠，望您谅解~
三、处理方案：
1、尽量优惠券解决，不超过订单金额的30%；（小红书南波万店铺吊带优惠券5元，抖音店铺商品优惠10元）
2、涉及订单用户申请未发货退款后，客服可超级权限直接通过售后；
3、若用户不接受 且情绪升级 可以单独反馈。
四、涉及订单：
1、抖音南波万旗舰店5单
商品信息1：【小齐线下同款】南波万美式复古文字立体印花短袖T恤
6944628298084128285
6944617389331977565
6920481099250826900
商品信息1：南波万三防冲锋衣撞色户外防风防水防油污外套上衣男女同款
6920491298894610271
商品信息3：南波万白色百搭魔术贴T恤夏日限定名学动物园立体玩偶贴布绣魔术贴短袖
6944750699467576376
2、小红书南波万旗舰店11单
商品信息：【二姐同款】南波万 涂鸦印花夏季外穿吊带
P769076830661237301
P769077559249444271
P769077559249444271
P769077559249444271
P769078224668260921
P769078248469441711
P769079337491313321
P769080407844441411
P769083020985463231
P769083844477074551
P769084107908244261
商品信息：南波万涂鸦印花夏季外穿短款皮肤衣_紫色 L、白色 S
P769165061736340101
P769166041738130941
P769166646493432591
P769167390293484691
P769173750744083961
P769175274311191461
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