商品信息：249539 如约再见·ORM 1ST FANMEETING IN CHONGQING
商品信息：249542 如期而至·LING 1ST FANMEETING IN CHONGQING
情况说明：这2商品，已发货，目前均不支持修改地址。如用户需更改地址，请用填写的原收件人手机号在顺丰小程序或者APP自行更改，附参考图
PS：如用户反馈还没看到快递显示，建议用户可以关注顺丰，运单号陆续更新中===
乘风抽卡机逸光卡第二弹抽卡规则
一、活动时间:
2025年6月20日18:00活动开始，于2025年11月30日23:59:58结束,兑卡于2025年11月30日23:59:59结束,以平台后台记录的用户付款时间为准。
二、【乘风2025逸光卡第二弹池卡面及概率】
乘风2025逸光卡第二弹共计6个卡种(153个卡面),抽卡必中,具体各类乘风2025逸光卡第二弹的获得概率分别为:
1星卡乘风轨迹卡:共26个卡面，概率33.8%
2星卡浮光掠影卡:共24个卡面，概率27.08%
3星卡雪霁星芒卡:共22个卡面，概率19.8%
4星卡同频她行卡:共29个卡面，概率15.47%
5星卡破雾逐光卡:共32个卡面，概率3.189%
5星卡刹那永恒卡:共20个卡面，概率0.66%
【特别注意】如您所参与的卡池中包含限量编号卡,限量编号卡实体卡为随机发货,实体卡所印刷编号与您获取限量卡的名次顺序无关。
三、【光芒碎片兑换规则】
用户参与活动乘风2025逸光卡第二弹后，粉碎1张卡牌可获得10个光芒碎片，消耗200个光芒碎片可兑换1个乘风2025个人定制票根，限量300个；消耗500个光芒碎片可兑换1个乘风2025单人插卡DIY立牌卡砖，限量100个；消耗1000个光芒碎片可兑换1盒乘风2025她行卡第一弹，限量80盒，数量有限，兑完即止。已粉碎的逸光卡不可恢复，碎卡前请您务必谨慎选择卡面和数量。
特别注意：兑换奖品以小芒优惠券形式发放。===
商品信息：250064|Smart｜相约上海·与你共晴
Q1、活动的座位按照什么排序
随机
Q2、是否是见面会前一天宣布地址？
是的，前一天宣布
Q3、详情页中的权益是现场领取吗还是邮寄？
全部现场兑换，不邮寄
Q4、是否是强实名？
是的，强实名
Q5、一个身份信息限购吗？
待确认
Q6、同一个订单下单2张票是否会连坐？
待确认===
关于演出票务类商品用户要求退款
场景一：用户表示自己行程有变动，不方便去演出现场
【建议话术】非常理解您因行程变动无法前往的困扰！由于该商品具有严格的时效性，我们在商品详情页、购票协议中均已明确标注"不支持退款"规则，并在您下单前进行了显著提示。为保障活动正常开展及其他用户权益，此订单无法办理退款，实在抱歉，也感谢您的理解！
场景二：用户因伤病等不可抗力要求退款（仅限支持因病退款场景）
【建议话术】非常理解您的心情，考虑到您的特殊情况，我将尝试为您申请特殊处理。辛苦您先提供医院诊断证明/相关凭证，我们的专员将在48小时内与您联系核实，在此期间请保持电话畅通。后续进展我们也会第一时间同步，祝您早日康复~
场景三：用户质疑平台退款规则的合法性
【建议话术】是这样，关于商品的退款规则，我们在商品的详情页、订单确认界面均进行了"不支持退款"的公示，且在您下单也进行了二次确认，感谢您的理解与支持~===
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