关于名侦探学院学长Q版解压捏捏乐延期说明
1.商品信息：241769 名侦探学院学长Q版解压捏捏乐
2.情况说明：原本应4月19日陆续发出，因制作延误，预计延迟至4月28日发出，涉及订单量已逾期579单，预计逾期749单；
3.处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知订单正在陆续发货中，预计于4月28日发完，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知订单正在陆续发货中，预计于4月28日发完，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4.推送与备注
1）推送：预计4月28日发货
2）备注：同处理方案
1.商品信息：241769 名侦探学院学长Q版解压捏捏乐
2.情况说明：原本应4月19日陆续发出，因制作延误，预计延迟至4月28日发出，涉及订单量已逾期579单，预计逾期749单；
3.处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知订单正在陆续发货中，预计于4月28日发完，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知订单正在陆续发货中，预计于4月28日发完，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4.推送与备注
1）推送：预计4月28日发货
2）备注：同处理方案
快乐再出发珍藏云游卡售后规则 田敏（9:30）
1-4星（元气之旅、静心启程、步步登高、顶峰相见、冒险际遇）系列瑕疵卡对应补发；
5星（勇往直前、齐心协力）卡牌寄回后补发，补发周期约30个工作日；
有关用户咨询小芒客服电话大致流程 田敏（11:30）
重点：不要提及无人承接或未开放
① 若沟通氛围正常，直接回应我来帮您解决；
② 若沟通过程已涉及问题处理且出现不愉快，能建单的就建单处理；
③ 若无法建单而用户又坚持要求电话沟通，则直接告知电话号码即可，若用户再次进线反馈电话无人接听，不需要正面回复，将沟通内容引导回用户原本的问题上。
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