魔鬼鱼退款情况说明（田敏）
因系统维护，魔鬼鱼退款暂停 流程如原流程！
关于时光音乐会四重奏中奖兑换说明：（罗雄强）
商品信息：时光音乐会四重奏（第一弹及第二弹）
情况说明：用户在其他渠道购买了此商品获得礼赠卡，可兑换一张门票，进线联系平台客服提供中奖编码要求登记信息；
编码信息：
第一弹：54S548EERW48（需用户补充身份号、姓名及销毁视频）、SD12W31E5Q61
第二弹：489S8FS7DO89、2D9WM578102U
操作步骤：
受理用户问题——登记相关信息——引导用户销毁礼赠卡——建活动咨询单反馈
用户需提供信息：
中奖订单购买渠道、购买店铺名称、编码截图、订单号、身份证号、手机号、实名信息；
注：带编码的小卡在照片需清晰显示编码；登记信息后会有工作人员电话联系（联系登记的手机号）用户再次核对信息；
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