关于小卡类商品抽礼赠卡活动的兑换执行
1、情况说明
因近期平台所售小卡商品中，部分开展了礼赠卡活动。由于该活动中不同小卡所关联的礼赠卡权益存在差异，导致在活动兑换环节，会出现不同类别商品的兑换情况。
2、执行范围
适用于目前小芒及外渠在售的所有参与抽礼赠卡活动的小卡类商品兑换，涵盖实物商品、门票、芒果 TV 会员以及亲签等各类礼赠卡的兑换操作。
3、具体执行
1）实物兑换：常规场景下,用户根据活动规则及页面提示，在指定时间内自行完成兑换操作。
2）门票兑换：按照当前咨询单规则标准执行
3）芒果tv会员和亲签兑换
①信息收集与工单建立：客服需详细收集用户信息，并建立工单。收集的信息内容包括但不限于：礼赠卡的图片（需刮开兑换码）、下单页面的截图（包含订单号+店铺名称）（外渠的才需要）、订单号、收货地址，建运营企划-活动相关问题-权益未到账 ②兑换码核实与引导剪卡：客诉核实兑换码，致电用户引导剪卡，在线告知到账时间为，再登记对应表格即可
注：以上兑换执行根据目前在售小卡活动内容制定的。如遇商品详情页与当前规则描述不符的情况则以商详页为准
关于《乘风2025》场景冰箱贴 订单延期说明
1.商品信息：249089 《乘风2025》场景冰箱贴
2.情况说明：因到仓延迟，原本应6月25日陆续发货的订单预计延期至7月4日左右发货，涉及订单量105单左右
3.处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知因到仓延迟，预计7月4日左右发货，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知可能因到仓延迟，预计7月4日左右发货，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4、推送与备注
1）推送：预计7月4日发货
2）备注：同处理方案
关于风 BOBOWANx名学动物园绒绒仔系列-海星体延期发货说明
1、商品信息：248305 BOBOWANx名学动物园绒绒仔系列-海星体
2、情况说明：因生产延期，部分原本应6月26日陆续发货的订单，预计延期至7月5日前发货，涉及订单量600+（未涉及该期间的所有订单，涉及的订单已做备注）
3、处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知因生产延期，预计7月5日左右发货，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知可能因生产延期，预计7月5日左右发货，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4、推送与备注
1）推送：预计7月5日发货
2）备注：同处理方案
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