供应商：合肥娱乐空间文化传播有限公司 / 风羽文化的小店
商品信息：249691 LEE JUN YOUNG FAN MEETING IN CHENGDU福利礼包
商品信息：249340 LEEJUN YOUNG FAN MEETINGIN HANGZHOU 福利礼包
商品信息：250447 李圣经 「 咚咚 宝贝们 」FAN MEETING IN HANGZHOU
供应商：合肥娱乐空间文化传播有限公司 / 风羽文化的小店
该商家下的所有商品，但凡涉及到退运费，均线上确认运费金额、索要支付宝后建单退运费。
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250773 【上海线下签售会】R.E.D《釉》实体专辑 250771 【视频通话签售会】R.E.D《釉》实体专辑
招募时间截止至7.6日中午12点 后续下单的用户可正常购买 但无法参与招募 暂未说明截止售卖时间
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如用户进线投诉小芒APP内的商家客服未回复，可收集相关要素登记在 进行反馈催促，无需反馈在内部沟通群； 反馈的同时需确认用户联系商家客服需处理的问题，如是售后问题需同步建单，例如：补发、退款、改地址。（包括戳戳乐）
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机甲售后流程详细说明
1、尾款开启阶段：用户支付定金后，无论是否补齐尾款，均可在定金阶段申请退款。
2、尾款补款阶段：用户超时未补尾款并要求定金退款，可为用户执行定金退款。
3、已发货阶段：已支付尾款且已发货或已签收的订单，签收之日+7天内，在商品全新且无拆封的情况下，支持7天无理由退换货。
① 满足相应条件(商品内包装若有胶条/塑封，则胶条/塑封拆封后不支持；撕膜或剪标或商品受损、受污后不支持)时，消费者可申请“7天无理由退货”
② 支持7天无理由退货（一次性包装破损不支持）
二、补充说明
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7天无理由退换货的执行，不区分自营仓/一件代发/POP；也无需判断机甲商品的服务政策/商详页是否有标识； 直接执行即可
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关于盒损：轻微盒损可优先婉拒，不接受可引导退货退款，运费自行承担；如有其他诉求单独反馈即可；如盒损明显或可明显看出内部商品受到损坏，不要婉拒，直接为其单独反馈；
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7天无理由退货的运费非质量问题用户承担，如退回商品不符合要求会拒收退回，拒收产生的运费需用户自行承担；需前置提醒
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7天无理由退货的参考话术如下，保证以下要素即可自行修改：①优先挽留；②确保商品全新未拆封（不强制要求用户提供图片）；③提醒运费；
参考话术：
宝宝，商品质量非常不错、售后也是有保障哒，咱们也等待啦这么久，建议您可以再考虑下哦~
宝宝，咱们的商品享受7天无理由退货，只要保证商品的胶条/塑封/一次性包装全新完整，未出现撕膜或剪标或商品受损、受污的情况，签收7天之内可以申请退货哈~
7天无理由退货的运费需要您自行支付，同时也提醒您，退回商品如不符合要求会被拒收退回，如拒收有产生运费，需要您自行承担哦，感谢您的理解与支持~
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