关于云集市客户要求闭店退押金的情况：（罗杨）
前云集市暂时未开发闭店功能，所以暂时无法支持退押金，相关功能还在开发中。 回复口径：您反馈的云集市相关问题，核实为了保障交易双方安全，平台会在闭店流程完成后按规则解冻保证金并进行结算，我们正在积极优化相关功能，建议您后续持续关注，在此期间，您可以继续正常经营店铺。
【外呼信息同步】 （罗杨）
天冽10元定金商品：245808
预售总价：￥12,800 元
定金金额：￥4800 元
预计出货：2025年Q4 ～ 2026年Q1
预定情况：10块钱定金的卖了86个，4800定金的卖了3个
背景：86个10元定金客诉会致电告知用户商品总价为12800元，若不接受可申请10元定金退款（打开售后通道让客户申请），若接受全款价格的用户，可在对话框中给客户推送新的定金链接（商品ID：245808）
补款信息同步：（崔晶晶）
补款时间： 5月19号12点开启补款
定金预售ID：14064
商品ID：247733（莱昂纳多40周年纪念版）
补款周期：2025-05-19 12:00 ~ 2025-06-03 23:59 （仅限内部知晓）
补款信息同步：（崔晶晶）
补款时间：预售商品（藏道苍龙），今天下午18点开启补款
券包优惠券ID：36945；
尾款商品ID：248180；
定金预售ID：13976
商品ID：248185
补款周期：2025-05-19 18:00 - 2025-06-03 18:00
213423 【正式预定】无限新星 RMD系列 雷霆-魔鬼鱼（机体+装备）
因目前魔鬼鱼定金订单陆续超一年，针对用户需退定金的，客服的操作方式如下：
先进行挽留 客户仍诉求退定金 需告知退款操作不可逆
-
订单下单时间在一年内
建工单——机甲定金退款——魔鬼鱼 （操作方式不变 可告知24小时内退款 备注1即可）
-
订单下单时间超一年
线上小额打款，原因选择 退款异常，
同步建工单——机甲定金退款——魔鬼鱼 （操作方式不变 可告知24小时内退款 备注1即可）
【南波万新品退差价】
涉及商品ID，平台承担不涉及商家还原
一、245839彩色破洞牛仔短裤 原售价179，新促销价139——这个ID，都退40元
二、247050多巴胺条纹褶皱休闲裤 原售价179，新促销价149——这个ID，都退30元
涉及订单：27单，均已在订单做了备注，预计18点推送短信；
客服操作：核实订单是否有平台备注，按备注执行小额打款，注意不要重复打款哦；
关于魔术贴短袖中魔术贴开胶问题
商品ID：246610
商品名称：【5/10 12点开售，少量现货先买先发】南波万名学动物园立体玩偶贴布绣魔术贴T恤短袖
洗涤建议：贴布绣魔术贴为手工定制，请勿暴力撕扯和机洗，清洗时请务必记得将动物塑魔术贴撕下噢~
售后说明：已购买的客户，如反馈魔术贴开胶可以补发，建单需登记用户的魔术贴名称，客诉会每周三反馈商家统一发货
[项目名称：星愿车签到有奖]
起止时间：2025-05-16 09:39:03 到 2026-05-31 09:39:07
项目描述：
负责人：田阳
直播活动信息同步：
商品ID：245809
商品名称：现货！《白日梦想事务所》 拍醒卡 前1000件送限定版带编冰箱贴
活动同步：(直播福利）17和18号的拍醒卡订单如用户进线说要备注冰箱贴是可以备注的，如用户忘记备注客服可以帮忙备注（但是柯钦明的已经送完了，没有了）
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