关于机甲“铁创 星恒-翠星零式”赠品发货说明（罗雄强 11:25）
商品信息：商品名称:【胶友共创机体】全网限量3000体 先行首发 铁创 星恒-翠星零式 1/100 合金骨架拼装模型
问题：此商品有个神秘礼物，请问什么时候发货
回复：赠品神秘礼物预计本周发出，发出后会在订单界面备注单号。
关于补寄商品再次出现问题需重新创建补寄单的说明
补寄商品第一个次补寄收到，商品又有问题，辛苦告知客户把上一个补寄单点击确认，才能再次创建
珍藏锋芒卡补货信息同步（崔晶晶）
商品信息：231081/231090 【披荆斩棘第四季·珍藏锋芒卡】第二弹
问题：关于用户反馈披哥抽卡机二弹，不能选择小卡邮寄发货问题
回复：宝子，连续变更时间给您带来了非常不好的购物体验，非常抱歉！合作工厂交的货物因为交付的产品部分系列验收不合格，打回去重新安排导致时间推后！现在问题即将解决，预计本周天就能够选择邮寄！真的非常抱歉，请您耐心等待~
商品ID：242282 【长沙】2025华晨宇火星演唱会-长沙站 （罗杨）
供应商名称：北京亚美时代文化传媒有限公司/北京亚美时代文化传媒有限公司
情况说明：用户一个身份证在两个平台同时购买了门票，要求退款；
1、在小芒平台抢到票，在外平台也抢到票，同样的身份信息，不同平台，都会正常出票么？
核实情况：一个身份证可能没法出两张；
2、那我需要退款怎么处理？
核实情况：建议客户联系其他平台进行退票；
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