243802 女子推理社定制单人插卡DIY立牌 卡砖
情况说明：客户反馈快递发出之后显示拦截退回，预计98单+；
处理方案：快递召回原因是商家少发配件，若显示快递拦截商家目前已统一安排发货，新快递单号已备注在“平台备注”；
238732 【名侦探的假期】旅行纪念PB礼盒的售后图鉴
情况说明：客户进线售后按照平台小卡瑕疵标准判定售后剪卡，按照图鉴编号登记工单补发；
图鉴如下：
关于声生不息大湾区季·湾区典藏卡延期说明
1.商品信息：242522 声生不息大湾区季·湾区典藏卡
2.情况说明：因到仓延迟，部分应4月20日陆续发货的订单超期，目前正在陆续发货中，预计于4月25日发完
3.处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知订单正在陆续发货中，预计于4月25日发完，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知订单正在陆续发货中，预计于4月25日发完，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4.推送与备注
1）推送：预计4月25日发货
2）备注：同处理方案
242522声生不息大湾区季·湾区典藏卡售后规则（李师）
1.商品信息：242522 声生不息大湾区季·湾区典藏卡
2.情况说明：因到仓延迟，部分应4月20日陆续发货的订单超期，目前正在陆续发货中，预计于4月25日发完
3.处理方案：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知订单正在陆续发货中，预计于4月25日发完，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知订单正在陆续发货中，预计于4月25日发完，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
4.推送与备注
1）推送：预计4月25日发货
2）备注：同处理方案
242522声生不息大湾区季·湾区典藏卡售后规则（李师）
-
系列1-5 对应系列随机补发，走补寄246152 ；
-
系列6 声生留声 单张卡面对应补发，走补寄246152 ；
-
系列7-8 荣耀TIME与SHOW TIME 限编卡寄回聚宝盆地址单独售后，补发周期约30个工作日请知悉。、
241192 【南波万的聚会第三季】追光系列明信片 售后图鉴（罗杨）
商品名称：241192【南波万的聚会第三季】追光系列明信片
情况说明：若收到明信片里面附带【礼物卡】无兑换码是直接展示的奖品名称情况；
处理方案：需用户提供订单截图和兑换卡的视频，确认无误后销毁此礼物卡，登记用户收货信息建单；
建单类别：运营企划类/活动相关问题/活动权益未到账
【乘风入群赢好礼第一轮中奖名单公示】（李佳怡）
❣恭喜以下幸运er，还未私信星星的宝，快来联系星星兑奖叭~
*兑奖有效期自2025年4月19日起至2025年4月30日截止.
第二轮&第三轮抽奖，静待开启~
如有用户进线咨询，引导咨询社群福利官“我在马栏山追星星”登记即可
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