关于orm 月光下约定 FullMoon 长沙签名会 用户反馈权益未领取处理方案：
商品信息：253547 orm 月光下约定 FullMoon 长沙签名会
情况说明：泰国女星orm的签名会于8月20日在长沙举行，接到多位用户反馈没有收到上台互动的福利礼品/缺失VIP的亲签明信片；
处理方案：建单处理；引导用户提供 订单截图、 身份证号、 座位号 、收货地址反馈主办核实处理，若是参与游戏的权益，还需要游戏卡，如下图
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商品信息：254147|Yoko武汉生日礼包
情况说明：如用户表示没有收到短信，单独反馈，不可复制短信内容发给用户~
短信内容：【小芒】尊敬的各位粉丝： 集合日期：2025年8月24日 集合时间：上午10:30 集合地点：小龟山地铁站C出口 请您合理安排行程，提前抵达集合地点。感谢您的理解与配合，期待与您相见！
其他问题：最早的集合时间是10点半，从10:30到下午15:30都会有工作人员在小龟山地铁站C出口陆续安排大家，前往活动现场~
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