商品信息：233579 【上新】【名学动物园】名侦探学院官方棉花娃娃
情况说明：接到2例用户反馈周浣浣的出生证错发为恩哼哼，疑似批量错发
售后方案（仓库无单独出生证小卡售后）：
1、如用户愿意留下可补偿3-5元现金；
2、可线上申请售后换货，赠送运费卡，将整盒周浣浣娃娃连同赠品小卡一同寄回换货；
注：
1️⃣以上两个方案一起告知用户；
2️⃣自营仓售后规则：售后处理均不强制提供开箱视频、物流面单售后证明（小卡类和机甲类除外）；
3️⃣此错发问题不要询问开箱视频；
===
商品名称：250594【中餐厅】限定打卡透扇
进度说明：该商品共计2167单 目前已寄回404把透扇 已将2167单均进行补发；
问题：用户没有寄回透扇但收到了补发的透扇，发现补发的透扇没有吊坠需要重新补发吊坠；
处理方案说明：截止目前补发的均为未有吊坠的透扇，未寄回的相当于是多收到了未带吊坠的透扇，线上暂不做补偿，用户可自行将原本的吊坠放置在新收到的正确版本的透扇上；
注：如用户强烈要求需要补偿 在解释无效可建单反馈（工单类型：少发错发）
===
商品ID：255407【预售】黄誉博YUBO菠萝菠萝棒
商品ID：255410 【线下自提】黄誉博YUBO菠萝菠萝棒
情况说明：因9月7日12点商品开售，批量用户12点集中下单，导致对应的活动中光源和抽奖机会没有到账； @所有人
客服回复：所有订单的光源和抽奖机会均有到账，只是因12点订单过多，部分订单到账有所延迟；群内反馈一直没有到账的，技术老师后台均有查看到使用记录。
参考话术： ①所有宝宝，因12点大家太过于热情，系统被幸福冲晕啦，导致您订单的光源和抽奖机会延迟到账~ ②请您相信我们，您的光源和抽奖机会均已到账，如您的活动界面目前未显示到账光源，可能是因为系统帮了您一个 ”小忙“ ，为您自动投放光源支持咱们的YUBO菠萝菠萝棒点亮计划活动啦~
===
【ORM见面会亲签未获得用户处理信息同步】
商品信息： 253547 orm 月光下约定 FullMoon 长沙签名会
异常情况：50+用户1688元档位亲签明信片无法发出；
核实情况：商家在现场有针对未收到亲签用户登记实名信息，反馈亲签未收到的用户由小芒登记信息后，由主办方核实登记确为未发亲签明信片的用户，之前回复告知发出时效待定。
参考话术：宝子，非常能够理解您的心情，平台这边一直在积极协调，反复沟通希望能够解决好您的问题，但因为具体的方案是由主办方那边确认并处理，目前协调到的最优处理方案，是为您补偿礼包一份，这个方案也是非常不错的~
（话术核心点：平台作为售票平台解决跟进问题解决、具体处理是主办方进行处理、理解用户心情；可自行组织话术）
结论：如用户有升级倾向（扬言投诉），可以建单反馈，如果工单里面写的是最终方案就不建单了；
延伸问题：
1、现场游戏获胜获得奖品是啥，可以发出吗？
回复：游戏奖品已正常发出，具体内容以主办方发出实际为准；
2、是否还有其他亲签类未发？
回复：除亲签明信片部分未发外，主办反馈其余亲签类在现场都已完成发放，商家告知兑换卡未做收回处理，有权益卡不代表未兑换权益；
3、用户询问补偿的是什么东西；
回复：对外回复口径保持补偿“一份礼包”；（不告知具体内容）
4、用户已收到礼包，咨询是不是10张小卡+1张无签名明信片；
回复：可正面告知 是的
===
商品名称:【预售】势界PowerCircles 2025年8月刊梓渝封面杂志套装D版（全家福）计3本
商品ID：253665
情况说明：批量用户进线反馈势界CEO耿晨皓Dylan微博公开支持田栩宁，诉求退款梓渝杂志
==============================================================
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针对舆论的回复口径！
宝宝们，非常感谢您的关注与反馈，势界杂志社的创始人、负责人是我们的费主编，也是和梓渝老师合照过的那位主编！[爱心]
梓渝的杂志由费主编全权负责，另一本杂志是由耿主编负责；因为两位主编负责的项目不同，所以对应个人社媒发布的内容也会有所区别，感谢您的理解~[爱心]
-
诉求退款
跟杂志原有的不支持退款政策保持不变
-
升级投诉
9/8扬言投诉不建单、已经投诉建单；9/9已经投诉也不建单
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