关于南波小兔海屿追光春日团服亲子装二次延期说明
1.商品信息：245179 南波小兔海屿追光春日团服亲子装
2.情况说明：于4月25日确认，娃衣到货与样品不一致，退回供应商重新生产，原本应5月6日陆续发货的订单预计延迟至5月15日发出，涉及订单量152单；
于5月15日确认，预计延迟至5月15日发出因目前还未制作完成，需二次延期至6月5日前发出，涉及单量186单（其中二次延期152单，首次延期34单）
3.处理方案
1）首次延期：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知因制作延期订单将延迟发出，预计延迟至6月5日左右发货，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知可能因制作延期会延迟至6月5日发货，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
2）二次延期：该订单为二次延期，原本承诺5月15日发出，二次延迟至6月5日发货。
用户进线优先告知预计发货日期，引导用户等待，如愿意等待同步可按二次延期现金赔付标准执行（0＜实际支付≤50，可补偿3元现金；50＜实际支付≤100，可补偿5元现金；实际支付＞100，可补偿10元现金。）
4.推动与备注
1）推送：预计6月5日发货
2）备注：同处理方案
1.商品信息：245179 南波小兔海屿追光春日团服亲子装
2.情况说明：于4月25日确认，娃衣到货与样品不一致，退回供应商重新生产，原本应5月6日陆续发货的订单预计延迟至5月15日发出，涉及订单量152单；
于5月15日确认，预计延迟至5月15日发出因目前还未制作完成，需二次延期至6月5日前发出，涉及单量186单（其中二次延期152单，首次延期34单）
3.处理方案
1）首次延期：如用户进线咨询发货，优先判断咨询时是否延期
如已逾期，在线告知因制作延期订单将延迟发出，预计延迟至6月5日左右发货，系统将在订单超时后24小时内补偿延时礼金红包；
如未逾期，在线告知可能因制作延期会延迟至6月5日发货，我们会积极跟进发货情况，争取尽快发出（如用户提出如延迟是否有补偿，可告知如延迟系统会自动补偿延时礼金红包）
2）二次延期：该订单为二次延期，原本承诺5月15日发出，二次延迟至6月5日发货。
用户进线优先告知预计发货日期，引导用户等待，如愿意等待同步可按二次延期现金赔付标准执行（0＜实际支付≤50，可补偿3元现金；50＜实际支付≤100，可补偿5元现金；实际支付＞100，可补偿10元现金。）
4.推动与备注
1）推送：预计6月5日发货
2）备注：同处理方案
247917 《大侦探拾光季》官方拾光盒装卡
情况说明：因商品5月14日14点上线时未配置【制售协议】，仅勾选商品不支持7天无理由服务协议，BD于5月14日下午17点30分接收到反馈后，临时增加【制售协议】。
处理方案：如用户进线诉求订单退款，优先核实用户【订单】-【商品名称】中是否显示【制售商品不支持退款】的标签。
场景一：订单商品名称中显示【制售商品不支持退款】，一线依据【制售协议】流程直接婉拒售后即可；
场景二：订单商品名称中未显示【制售商品不支持退款】，一线优先依据【制售协议】流程婉拒，如用户不接受，一线建单反馈至客诉处理，客诉依据工单量进行上报处理。
关于部分用户收到短信发放冰箱贴的0元兑换劵但实际未到账的问题
如有用户进线反馈收到短信发放冰箱贴的0元兑换劵（14位用户），但是账户内无兑换劵的，请直接反馈李佳怡线上直接给予兑换码给用户兑换成优惠劵下单即可（短信及名单如下）
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