拼多多【流道模玩专营店、小芒新潮国货】双店
商品：藏道模型 影域众·飐冥 白幽灵 忍者 成品模型
为缩短机甲售后时效，白幽灵售后问题优先换货寄回自营仓，后续统一寄回品牌方处理，客服操作如下：
-
瑕疵问题
①索要开箱视频及瑕疵图片，不强制要求开箱视频，一线可直接线上判断让用户申请换货；
②用户换货寄回后，客服登记售后工单表内留痕，并将寄回单号同步至自营仓群提醒关注；
③反馈模板：店铺名称/订单编号/商品名称/退回快递单号/反馈问题及诉求（用户XX板件掉漆，已线上申请换货，辛苦仓库关注退回包裹商品，并备注残次）
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少件、缺件问题
①索要开箱视频及收到的所有商品图片，一线可直接线上判断让用户申请换货；
②用户换货寄回后，客服登记售后工单表内留痕，并将寄回单号同步至自营仓群提醒关注；
③反馈模板：店铺名称/订单编号/商品名称/退回快递单号/反馈问题及诉求（用户XX板件少发，已线上申请换货，辛苦仓库关注退回包裹商品，并备注残次）
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回寄地址
线上申请换货，系统有默认地址，无需手动发送，如有异常可参考；
【吴启珍， 13574133940， 湖南省长沙市长沙县 星沙街道 星沙经济开发区东十一路旺德府工业园2栋顺丰仓库4号门】
以上相关质量问题，运费我方承担，如有用户不接受换货，诉求退款重拍或者退货退款，同流程操作。
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