星愿车车主宝典参考（李佳怡 18点30）
1、发车工具
星愿车是一款用户共创的IP自制周边贩售工具，广泛适用于是适配娃圈、谷圈、饭圈等。
欢迎更多车主大大，解锁更多类目及玩法
发车工具覆盖“发车-锁车-补邮-发货”全流程，支持批量收取货款、更新进度、原订单发起补邮，也支持通过商品群、公众号订阅通知客宝~
2、发车前必做
注册:完成账号本人的身份证实人认证，选择微信支付请提交银行卡信息及照片。
常见问题及解答
Q:设置定时发车，过了发车时间为什么编辑不了、点不动?
A:过了定时发车时间，就不能进行任何编辑修改!
请谨慎设置定时发车时间!如果所有商品信息都已经编辑好，请点击拼车详情-更多，将发车状态改为小憩中，再手动直接发车!
Q:发车审核一直没通过怎么办?
A:这种情况出现的概率较低，被碰中了那就找找客服帮忙吧!发车审核一般都是AI审核，很可能是商品图中的文字、图案等被系统抓取误判为敏感词!点击-官方客服，咱们为您走人工审核通道！
ps:如果是晚上12点以后，可能审核会慢一丢丢哦~体量一下上夜班的人工审核员台
Q:怎么设置管理员?
A:需要管理员作为客宝下单制品(无需付款)，车主点击-车主-管理员-选择客宝，设置为管理员。最多不能超过5个哦~
Q:客宝支付的钱什么时候会进入车主的账户？
A:款会实时进入车主的账户，不需要垫钱哦~
客宝上传支付凭证后，车主在发车管理页内免费使用智能对账功能，
标记为已支付，目前已支付标记不可撤回，车主老师请谨慎操作哦！
二维码收款:
A:车主锁车全部订单支付完成后可提取65%的钱款，全部订单发货完成后可提取剩余35%钱款
车主客宝都更加便捷高效且有平台背书，报名百大内测车主可1年内免手续费哦!
Q:导表!我的导表在哪!
A:确认发车并成功发车后，车主可在我的-订单管理-批量操作 找到导表功能，请注意信息安全避免泄露~
Q:发车成功后，客宝能跳车吗?
A:原则上客宝不可申请退款，如需跳车，需与车主协商。这就看车主老师的心情啦!
Q:结款期未付款怎么办?
A:车主可在截团前使用订单管理-批量操作-通知客宝，结款期未付款，订单将自动取消
Q:我需要通知客宝，怎么做?
A:星愿车提供全流程的消息通知，咪在确认发车后，可以在订单管理-批量操作“更新进度”。也可提醒客宝订阅「星愿车」公众号，订单消息及时同步。
Q:同一个客宝多笔订单合并怎么做?
A:举例:小A在一个车里下单了3个吧唧，包含一次邮费，生成一笔订单，订单号002;小A过了几天又在同一个车里购买了2张小卡，包含一次邮费，生成一笔订单，订单号010，订单和邮费将支持合并为一笔前序订单，订单号为002，方便车主对账与履约客宝，请在付款前合并订单哦~车主老师!
Q:车主发车需要有付费服务吗?
A:与竟品不同，星愿车发车全功能免费开放给各位车主，百大内测车主还可享受使用微信支付提现1年内免手续费、芒果IP周边免费送等特权。未来如有政策调整，会提前通知!
Q:发车工具未来还会更新优化吗?
A:我们会持续优化功能，目前合并订单、商品进度群、数据中心、信用标签等便捷功能已经在努力开发中了，敬请期待哦!如果有什么建议，可以在星愿车-反馈与建议或公众号联系我们。期待和车主老师们共创成长平台!
第一步：车主发布
1、进入发车页面：
点击下方黑色加号-进行“发车”
2、新建拼车
3、款式和价格
4、发车设置
发车设置必填只有收款方式
提醒:车主老师请务必注意发车的各节点时间
过了发车/锁车/支付截止时间后都是不允许再次修改相应的时间的，未设置发车时间默认是立即发车!
5、发车状态
A.小憩中:
车主老师可在小憩中状态时修改商品信息，小憩中状态下，客宝不能下可继续下单、但未支付的订单仍可付款
小憩后将清空锁车、付款、补款时间
温馨tips:车主老师设置小憩中状态，可以避免修改商品信息同时车主老师错过定时发车时间，可设置小憩状态后，立即发车！
车主必填信息:支持车主设置必填信息，必填信息支持设置自定义内容
第二步:客宝跟车
1.客宝找到宝贝:客宝使用扫码车主分享的发车码，可直接进入宝贝详情页。
2.客宝付款:
(1)客宝进入详情页后，如尚未发车，可先加购蹲车;若已发车，可选择需要的宝贝款式和数量，丝滑上车
(2)星愿车默认所有车商品为「定制商品不退不换」，则客宝不可申请退款，仅支持车主主动关闭订单;若该车为「发车前可申请退款」，则客宝可以在车主设置的支付截止之前申请退款，系统将自动退款并关闭订单。
3.客宝查看订单:客宝下单即视为上车，车主/客宝可从我的-全部订单-筛选车主-查看订单。
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